Agent Support Early Closure TODAY, 13th of September at 10 PM EST Due to NAV Maintenance
Update - Reminder: The real-time review queue will close at 9:45 pm ET (6:45 pm PT) TODAY, 13th of September. Please do not submit any orders after this time. Thank you
Sep 13, 2024 - 11:08 EDT
Update - Reminder: The real-time review queue will close at 9:45 pm ET (6:45 pm PT) TODAY, 13th of September. Please do not submit any orders after this time. Thank you
Sep 13, 2024 - 11:04 EDT
Update - Reminder: The real-time review queue will close at 9:45 pm ET (6:45 pm PT) Friday, 13th of September. Please do not submit any orders after this time. Thank you
Sep 12, 2024 - 18:00 EDT
Monitoring - The real-time review queue will close at 9:45 pm ET (6:45 pm PT) Friday, 13th of September. Please do not submit any orders after this time. Thank you
Sep 11, 2024 - 11:33 EDT
Uptime over the past 90 days. View historical uptime.
Enrollment Platform Operational
NLAD Systems Operational
StandUp Billing Platform Operational
StandUp Confirmation Portal Operational
StandUp Agent Portal Operational
Carrier Network Operational
California Lifeline System Operational
StandUp Customer Care Call Center Operational
standupwireless.com ? Operational
90 days ago
100.0 % uptime
Today
WorkMarket Operational
90 days ago
100.0 % uptime
Today
SUW Agent Support Call Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 13, 2024

Unresolved incident: Agent Support Early Closure TODAY, 13th of September at 10 PM EST Due to NAV Maintenance.

Sep 12, 2024
MDN not Generating
Resolved - ALL CLEAR
Sep 12, 17:59 EDT
Update - We are continuing to monitor for any further issues.
Sep 12, 16:45 EDT
Update - PWG advised they are still seeing intermittent issues. We will monitor the issue and send updates until we are confident it is resolved.
Sep 12, 16:45 EDT
Monitoring - We were experiencing temporary network issues, resulting in no MDN generation. We believe this to be resolved and will monitor. Thank you
Sep 12, 14:21 EDT
Sep 11, 2024
Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
CGM - Loading Issues
Resolved - ALL CLEAR - CGM states this is resolved and we haven't seen any further issues. Thank you for your patience.
Sep 6, 15:53 EDT
Monitoring - Per CGM "Real time orders are now going through successfully without issues. Our team is continuing to troubleshoot the ecomm platform and as soon as we have an update, we will pass it along."
Sep 6, 13:45 EDT
Identified - Update from CGM "We are seeing increased errors on the ECP app and Ecomm platform. Our team is continuing to troubleshoot. As soon as we have more info, we will pass it along."
Sep 6, 13:22 EDT
Monitoring - Per CGM "We are now seeing some orders complete successfully. Our team is still reviewing to ensure the issue is fully resolved. Until that time, users may run into issues, but we are now seeing some positive signs of recovery. "
Sep 6, 12:30 EDT
Update - Per CGM "After further review, while the ecomm sites are up, users are currently having issues processing orders. Additionally, the ECP Web App is up, but users are currently having issues signing in and/or processing orders if they are able to sign in. Our team is investigating these issues..."
Sep 6, 11:35 EDT
Update - Resume sales. Users may experience intermittent login issues to CGM. All other systems are back up.
Sep 6, 11:24 EDT
Identified - Per CGM "Ecomm websites are currently up along with DMD, Middleware, Dashboard Reports and Review Queue. We are continuing to investigate issues with the ECP Application (app.cgmllc.net). It is currently accessible, but users may have issues signing in. As soon as we have another update, we will pass it along."
Sep 6, 11:19 EDT
Update - Please pause enrollments until further notice. This issue is ongoing, and the team is unable to audit orders as a result. Thank you.
Sep 6, 10:41 EDT
Investigating - CGM confirmed they are working on loading issues with multiple pages in the ECP. We'll provide updates as we get them.
Sep 6, 09:58 EDT
Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

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